By Tim Wright
"Any man can be a father, but it takes a special person to be a dad” - Proverb
When my son was only about three years old, he and his sisters were playing a game that involved chasing each other though the house with loud giggles of laugher erupting every few minutes whenever one of them came close to tagging one of their siblings. The giggles were interrupted suddenly by a loud crash followed by a blood-curdling cry of pain. I jumped to my feet and ran to the living room where the apparent mishap had occurred. My son had come around the corner too fast and had fallen head first into the corner of a table. I quickly picked him up from the floor where he was lying and held him in my arms both to comfort him and to examine the wound. Streams of blood gushed from his forehead. By the time we reached the emergency room, his tears had subsided a bit, but I was nervously anticipating the slight trauma still ahead of us. After examining my son's forehead, the doctor confirmed that he would need to stitch the wound in order for it to heal properly. The good news was that the cut would require only one stitch. The bad news was that the doctor planned to do it without any anesthesia. "We can stick him once or we can stick him twice," the doctor informed me.I was then told that giving him a shot to anesthetize the area would be just as painful and traumatic as giving him the single stitch. The shot would then have to be followed by a second "stick" to actually stitch up the wound. I reluctantly agreed with the doctor and opted for the single "stick". I encouraged my son that he was being a "brave little boy" as the doctors and I gently strapped a restraining device around his tiny body to keep him from thrashing around on the table during the procedure.
Inside, I was fighting back tears as he looked at me with frightened, but trusting eyes. "Keep looking at Daddy," I encouraged him. "You're being a very brave little boy." His huge eyes remained locked on mine as the doctor gently washed out the cut and prepared to stitch the wound shut.
"Okay, here we go," the doctor said quietly. "It should be quick." "Keep looking at me," I said, trying to smile and draw his trusting eyes into mine. "Daddy's right here." With precision and swiftness, the doctor quickly stabbed the curved needle into the swollen flesh near the cut on my son's forehead. My son's eye's widened as he gasped in pain. Then in a whimpering voice that carried the sweetness and innocence that only a three year-old can summon, he looked up at me and said, "Please don't do that again, Daddy." My heart broke. How do you explain to your three year-old son that the pain he is experiencing-the pain that, in his mind at least, was caused by me-was inflicted with love, with a desire and design to bring healing? Oddly enough, that is one of my most precious memories of my son's early childhood. The procedure was over almost as quickly as it had begun and, after a few hours, my son had returned to giggling with his sisters. (Running in the house, however, was forever banned from that point onward.) His trust and sweet response to the ordeal continues to pierce my heart with love for him. This episode is also a reminder for me of our heavenly Father's love and care for us and for those around us who may be experiencing a painful season in life.
In my mind's eye, I can envision God holding us as our Father whenever we're hurting and telling us to keep our eyes on Him and to trust Him, even if we don't understand why things are happening to us. When we're tempted to blame Him for our pain or to cry out, "Please don't do that again, Daddy," we can take comfort in knowing that He is very near to us, that He loves us and to trust that, even though we may not always understand, there is a higher purpose at work in everything that happens to us. So keep your eyes on Him. Trust Him. He's holding you and healing you. He will never let you go. Know, too, that giggling-or however you experience joy-will soon be a part of your life again.
Thursday, March 25, 2010
Thursday, March 18, 2010
Humor
“If I had no sense of humor,I would long ago have committed suicide.”
~Mahatma Gandhi
Times are hard there is no doubt. A local utility company found out recently how desperate folks are for work. It ran an ad in the local newspaper looking for a crew of six people to install power line poles. On Monday morning its office was flooded with applicants, among them were six construction workers, six school teachers, and six lawyers. The foreman decided the only fair way was to send the three groups out for the day and the ones who installed the most poles would get the job.
All applicants agreed this was fair and reported back the next day.The three groups set out to install their poles, the foreman had instructed them all to return a five o’clock in order to keep things fair. After they had all returned the foreman asked first the construction workers how many poles they installed, “ten” they exclaimed. “Ten, not bad” the foreman said. “How about the teachers, how many poles did you install?” “Seven”, replied the teachers. “Seven, thats not bad either” said the foreman.Then he came to the lawyers, “how many poles did you install?” With a proud grin the lawyers said, “one!” “Say what”, exclaimed the foreman,
“did you say, one?”
“Thats right” the lawyers replied. Completely bewildered the foreman asked, “how come the construction workers installed ten, the teachers installed seven, and you lawyers only installed one.” Again with a proud grin the lawyers said,
“simple, they cheated.” “They cheated” asked the foreman,
“how did they cheat?”
The lawyers answered,
“They left their poles sticking forty feet out of the ground.”
Thursday, March 4, 2010
Part of my work
Recently, a business associate and I went to call on a retail customer, and we experienced one of the real challenges in visiting a very large regional shopping centre that is over 2 kms long, with in excess of 300 shops spread over three shopping levels. How do find a store when you haven't been to this shopping centre for some considerable period of time?
Well when we first arrived at the centre and had parked our car, the first thing we did was look for a centre directory or the customer service desk, but without any success. As we weaved our way past a host of customers and shoppers who all seemed to be well aware of where they were going, out of the crowd appeared one of the shopping centre security officers. He was as you may well expect dressed in a black suit, white shirt and dark tie, with the shopping centre logo emblazoned on his jacket. He was holding a two-way radio hand set with an ear piece and remote microphone in his ear, which obviously allowed him to speak to other security officers working in the centre at that time.
Seizing the opportunity to seek some assistance from someone who would no doubt know where the store was located, I approached him and asked for directions. He smiled at us both and indicated that the store was on the next level, only some 75 metres from where we were standing.
Before we could thank him, he added.
'However, please allow me to show where it is.
'We thanked him, but said that there was no need, as we would now be able to find it with the help of his directions. His immediate reply came as a real surprise to us both.'No not at all, please follow me, it is not very far and it is all just part of my job.'Almost without realising it, we were walking with him and moved onto the travelator that took us to the next level of the shopping centre and the short walk to store.
As we walked, he asked how our day had been and then added that it was a very busy day in the centre, mainly because it was school holidays. When we reached the store, we both thanked him for his courtesy and asked for his name.He replied with a grin on his face, 'my name is Rob and I suppose you could say that it is not such a great name, given the work that I do here as a security officer.'
We both laughed at his zany sense of humour and once again thanked him for his courtesy and great customer service. As he moved away, he replied for the second time, 'it is a pleasure, all just part of my job.'The visit to our retail customer lasted about 20 minutes and then we head back towards the car park, only this time we were more certain which way we had to go.
As we walked along the shopping mall level we came across the customer service desk which we could not find on our arrival at the shopping centre, so we stopped to speak to the customer service attendant at the counter. We asked if we could speak to the centre manager and was quizzed in a friendly manner about why we wanted to see him - our answer was that we wanted to give some feedback about a positive customer service experience we had just had. Sadly, the centre manager was not available; however, the customer service attendant suggested we could speak to the duty manager in charge of centre security. So we decided that we would go down to the security office located on the loading dock on the first level of the centre.On arriving at the security office we were greeted by the duty manager who had a very apprehensive look on his face, which we concluded was due to the fact that when similar contact was made with him by members of the public, it was to lodge a complaint of some sort. When we told him we wanted to give some feedback about a great service experience offered by of one of his team members, his face changed to a positive expression as we went on to praise Rob for making our visit to the centre an enjoyable one. We asked him to pass on our thanks to Rob and make sure that the centre manager was made aware of what he had done for us.As we left the office and walked back to our car, we both discussed the likelihood that our expression of appreciation would make its way back to Rob and to the centre manager. We agreed that whilst it would have been great if the praise was passed on to Rob we realised that he would have no doubt been the recipient of many other expressions of appreciation from other customers just like us, who had experienced Rob's all part of my job attitude to his work.
Whether other people would have taken the time express their appreciation to his boss as we did - is a matter of speculation, the fact that we did express it to Rob and then to his manager, was all that mattered to us at the time.There is little doubt in my mind that people like Rob don't walk their talk selectively, it just isn't in their nature to be obligingly beyond expectations to one or two people as he did with us and then not do the same with others. I am sure Rob's job as a security officer is full of daily challenges with lot's of not so good things to deal with, so no doubt doing what he did for us and I am certain many others, is more than likely the part of his job that makes his day just that more enjoyable and rewarding.
There can be nothing better in life than to offer caring and genuine service to others and not expect anything in return, however, I am sure that the praise you receive for a job very well done will never go astray - will it!
Well when we first arrived at the centre and had parked our car, the first thing we did was look for a centre directory or the customer service desk, but without any success. As we weaved our way past a host of customers and shoppers who all seemed to be well aware of where they were going, out of the crowd appeared one of the shopping centre security officers. He was as you may well expect dressed in a black suit, white shirt and dark tie, with the shopping centre logo emblazoned on his jacket. He was holding a two-way radio hand set with an ear piece and remote microphone in his ear, which obviously allowed him to speak to other security officers working in the centre at that time.
Seizing the opportunity to seek some assistance from someone who would no doubt know where the store was located, I approached him and asked for directions. He smiled at us both and indicated that the store was on the next level, only some 75 metres from where we were standing.
Before we could thank him, he added.
'However, please allow me to show where it is.
'We thanked him, but said that there was no need, as we would now be able to find it with the help of his directions. His immediate reply came as a real surprise to us both.'No not at all, please follow me, it is not very far and it is all just part of my job.'Almost without realising it, we were walking with him and moved onto the travelator that took us to the next level of the shopping centre and the short walk to store.
As we walked, he asked how our day had been and then added that it was a very busy day in the centre, mainly because it was school holidays. When we reached the store, we both thanked him for his courtesy and asked for his name.He replied with a grin on his face, 'my name is Rob and I suppose you could say that it is not such a great name, given the work that I do here as a security officer.'
We both laughed at his zany sense of humour and once again thanked him for his courtesy and great customer service. As he moved away, he replied for the second time, 'it is a pleasure, all just part of my job.'The visit to our retail customer lasted about 20 minutes and then we head back towards the car park, only this time we were more certain which way we had to go.
As we walked along the shopping mall level we came across the customer service desk which we could not find on our arrival at the shopping centre, so we stopped to speak to the customer service attendant at the counter. We asked if we could speak to the centre manager and was quizzed in a friendly manner about why we wanted to see him - our answer was that we wanted to give some feedback about a positive customer service experience we had just had. Sadly, the centre manager was not available; however, the customer service attendant suggested we could speak to the duty manager in charge of centre security. So we decided that we would go down to the security office located on the loading dock on the first level of the centre.On arriving at the security office we were greeted by the duty manager who had a very apprehensive look on his face, which we concluded was due to the fact that when similar contact was made with him by members of the public, it was to lodge a complaint of some sort. When we told him we wanted to give some feedback about a great service experience offered by of one of his team members, his face changed to a positive expression as we went on to praise Rob for making our visit to the centre an enjoyable one. We asked him to pass on our thanks to Rob and make sure that the centre manager was made aware of what he had done for us.As we left the office and walked back to our car, we both discussed the likelihood that our expression of appreciation would make its way back to Rob and to the centre manager. We agreed that whilst it would have been great if the praise was passed on to Rob we realised that he would have no doubt been the recipient of many other expressions of appreciation from other customers just like us, who had experienced Rob's all part of my job attitude to his work.
Whether other people would have taken the time express their appreciation to his boss as we did - is a matter of speculation, the fact that we did express it to Rob and then to his manager, was all that mattered to us at the time.There is little doubt in my mind that people like Rob don't walk their talk selectively, it just isn't in their nature to be obligingly beyond expectations to one or two people as he did with us and then not do the same with others. I am sure Rob's job as a security officer is full of daily challenges with lot's of not so good things to deal with, so no doubt doing what he did for us and I am certain many others, is more than likely the part of his job that makes his day just that more enjoyable and rewarding.
There can be nothing better in life than to offer caring and genuine service to others and not expect anything in return, however, I am sure that the praise you receive for a job very well done will never go astray - will it!
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